Support :: Product Service Program

The information on this page applies to TASCAM customers in the United States. If you reside in another country, go to: http://tascam.com/company/global/ and locate the Distributor that is closest to your location.

There are two ways to obtain service for your TASCAM product.

1. We have a Factory Service Department in TASCAM’s home office in Montebello, California
2. We maintain a network of Authorized Service Agencies throughout the United States.

FACTORY SERVICE

If you wish to use our Factory Service Department please read the following instructions:

The shipping and mailing address is:

TASCAM
Attention: TASCAM Factory Service
7733 Telegraph Road
Montebello, CA 90640
(323) 727-7627

The email address is: FactoryService@teac.com

No RA is needed for service. Please include in your shipment to us:

• A complete description of the problem
• Indicate which service level you would like performed.
• A copy of your proof of purchase to validate the warranty (if any) TASCAM warranty is 90 days labor, 1 year parts.
• Your name, address and phone number. Your DAYTIME phone number (cell phone is OK) where we can contact you would be preferred.
• Any specific return shipping instructions
• A FAX number and/or email address if available

You may include your credit card information to expedite the repair. We will need the name as it appears on the card, credit card number, expiration date and zip code of the billing address.

Upon receipt of your unit we will send out a “CONFIRMATION OF RECEIPT” to the email address or FAX number you provide. THIS IS NOT AN ESTIMATE. It is simply acknowledging we have received your unit into our service department. Your Service Claim number will be in the heading of this document. Please refer to this claim number when contacting us about your repair. There is an estimate fee charged if you decline service. This fee is waived if the repair is completed. The current estimate fee is $40.00 plus return freight charges.

We have 3 levels of service from which you can select.

Effective April 1, 2011. All Service work performed at our Factory Service Location in Montebello, California will be priced in a three tiered estimate system,

Tier 1 = Repair Service*: This repair service includes the repair of any product, including all parts, to restore the product to operation. This also includes cleaning, alignment and calibration of all mechanical assemblies.

NOTE: If your product requires complete reconditioning to repair a problem, you will be charged the reconditioning rate. This may be required with DTRS machines and models requiring heads, drums and entire transports.

Tier 2 = Complete Reconditioning*: This service not only repairs any malfunctions but we will also recondition the product to “like new” condition. This includes (but not limited to) replacement of all mechanical parts susceptible to wear such as belt, pulleys and gears, replacement of all drive units such as CD-R mechanisms, hard drives (at the customer’s request) or heads, dim display modules, and any worn mechanical parts such as button assemblies. It also includes complete lubrication as required.

This service does not include replacement of cosmetic pieces such as panels, faceplates, hardware, or back panel components and connectors unless they are deemed necessary for the operation of the products. 

Tier 3 = Replacement: In some instances, we will offer a new replacement product when an older product needing service is presented for service. These products will be in the same family as the submitted product. For instance, if a TASCAM CD recorder is sent in, under Tier 3, we will offer a brand new replacement of the current production model of CD recorders that have the same or better features. This is not available for all models and is subject to availability at the time of the service request.

All repairs for either Tier 1 or Tier 2 will come with a 90 warranty on the parts and labor. Tier 3 replacement product will have a brand new manufacturer’s warranty.

You can also call (323) 727-7627 for further information.

* All repairs are subject to parts availability. Prices do not reflect shipping, handling and taxes. All taxes are based on the customer’s location and are regulated by the owner’s regional tax code.

AUTHORIZED SERVICE AGENCIES

TASCAM has a large network of independent service agencies, authorized by TASCAM, that have the prerequisite skills, equipment and facilities to perform in or out of warranty service for you. There are two ways to locate a service agency:

Call (800) 447 -TEAC or (800) 447-8322

Please use our online Service Agency locator at the following page:

TASCAM Service Agency Locator

These agencies are owned and operated by Independent business people. While TASCAM is highly interested in feedback about our servicers, any repair agreement is between you and this service agency.

TASCAM is committed to providing excellent customer support for our customers. If there is anything that can be communicated more clearly in our support documentation, please let us know.